Terms of Service
The Parties
OWNER/SELLER
Kiinteistö Oy Vaskenranta
Karaportti 5
02610 Espoo
Finland
www.juolas.com
vaskenranta@gmail.com
Business-ID: FI3253291-7
Customer
The customer commits to following these terms when buying or renting services from Kiinteistö Oy Vaskenranta's (furthermore "Seller") online service.
Ordering
General Terms
The prices on the online service contain VAT.
We apply dynamic pricing for our products. Prices depend on the time and vary monthly, weekly and daily.
We sell products to adults and corporate customers.
We reserve the right to change prices.
The customer is responsible for the correctness of the information they provide.
We reserve the right to change our terms of service. Before placing an order, the customer must familiarize himself with the delivery conditions valid at any given time.
Booking conditions
These terms and conditions apply to products and services that can be rented and reserved. Collectively, these are referred to as "property".
Reservation
The customer is responsible for familiarizing himself with the description and instructions of the reserved property and the conditions related to the reservation.
The reservation made by the customer is binding when the order/payment confirmation has been sent to the email address provided by the customer.
The customer pays for the reservation according to the payment method he has chosen, following the terms and conditions of the payment method.
The reservation system sends the order/payment confirmation to the e-mail address provided by the customer.
The Seller is not responsible for a failed reservation, but the customer must immediately contact the Seller to rectify the situation.
The Seller does not guarantee that the object is still available in this situation.
If the property is not available, the money will be returned or, if possible, another property will be offered instead.
Cancellations and changes
The date of cancellation is the day on which the Seller has received information about the cancellation.
The customer is responsible for sending the cancellation in as soon as possible.
If the customer cancels his reservation,
when there are 14 days or more before the start of the reservation, and administration fee of €90 will be charged for the reservation.
when there is less than 14 days before the start of the reservation, but at least 7 days, 50% of the rental price will be charged, but at least €300.
when there are less than 7 days before the start of the reservation, the full price will be charged.
when there are 14 days or more before the start of the reservation it is possible to request a change of the booking time. Note that this option might not always be possible (depending on the booking calendar) and might require an up-price due to different pricing on different months/weeks.
The Seller's right to cancel the reservation
In the event of force majeure, the Seller may terminate the rental agreement. The customer who rented the property will be notified of the termination without delay.
In that case, the customer has the right to get the rent he paid back in full.
Costs incurred by the customer from a rental agreement terminated due to force majeure will not be reimbursed.
Keys
The customer is provided with instructions about the keys and where to find them before the rental starts.
For a lost or unreturned key, the owner has the right to charge all the costs of re-serializing or changing the locks in full, however at least 50 euros.
The Seller has the right to charge at least EUR 50 compensation if he has to open the object after handing over the key or key code.
Use of the rented property
The propertyis defined in the properties description
During the rental period, the customer has the right to use the property and its equipment as well as separately defined services.
If the customer notices any deficiencies or other things to point out in the property, he must immediately inform the Seller.
The property is used by the customer during the time specified in the order/reservation.
Pets
The customer is fully responsible and liable for damages caused by their pets.
Pets must be kept on a leash in the national park area.
Pet owners should pay special attention to the cleanliness of the accommodation.
The owner of the pet must also follow any detailed instructions possibly given separately.
Special conditions for rental equipment
The customer must familiarize himself with the equipment's safety and operating instructions. The equipment must be used carefully only for the normal use intended for it. The customer will inspect the rented equipment before use to verify it's condition. The rental equipment may not be taken out of the country, and may not be re-rented. The rental equipment may only be used to the extent permitted by the terms and conditions and only in performance locations suitable for the user's skill level and competence. The customer uses all equipment and equipment at his own risk.
Regarding the water excursion equipment (e.g. canoes, kayaks, SUP boards, the boat etc.), the customer will ensure that only persons use the equipment, that can swim and have the relevant experience to use use the equipment in question.
The customer must return the equipment at the end of the rental period to the agreed place, cleaned and otherwise in the same condition as it was when it was rented.
The customer is obliged to compensate the rental equipment for damages and costs caused by careless or incorrect handling and insufficient maintenance during the rental period. The customer is obliged to replace the equipment destroyed or lost during the rental period at its new acquisition value. The customer is responsible for compliance with transport, safety and other regulations. The customer is obliged to report any defects in the equipment.
The Seller is responsible for repairs caused by normal wear and tear of the equipment. The Seller is not responsible for any indirect or direct costs or damages that may incur due to the use or breakdown of the equipment. The Seller does is not responsible to deliver a new device in place of the broken rental equipment, nor to compensate for indirect or direct costs caused by the the broken equipment.
Compensation for damages
The customer is obliged to compensate the Seller for the damage he has caused to the property. The customer (the booker) is also responsible for other persons visiting the destination and for the damage they cause during the booking.
The Seller does not compensate the customer for possible harm or expenses caused by natural conditions, such as insects, animals, lightning or unexpected weather changes.
Complaints
Any complaints must always be made as quickly as possible after the issue arises.
If there is no satisfactory solution to the matter or there is a claim for compensation, the complaint must be sent in writing within one month of the end of the rental period.
The Seller tries to process the complaint as quickly as possible, but at latest within a maximum of one month.
If the customer and the Seller cannot reach an agreement, the customer can refer the dispute to the Consumer Complaints Board.
Contract
A binding contract for the transaction comes into force when the order is confirmed (order confirmation/payment confirmation).
The order confirmation/payment confirmation is delivered to the customer by email.
Payments
The Seller uses reliable and safe payment processors in its services.
The Seller does not store bank connection or credit card information at any time.
The customer undertakes to comply with the terms and conditions of the chosen payment method.
Payment by invoice (on request only)
The invoice must be paid by the due date indicated on the invoice.
Late fees are always added to invoices paid after the due date. If the invoice has been paid after the due date with the original invoice and delay costs have already occurred, the costs will be invoiced separately.
If the payment transaction has not been successfully completed at the time of the order, the Seller will not process the order.